Frequently Asked Questions

92par requires valid identity documents to complete Know Your Customer (KYC) verification. A clear photograph or scan of your Pakistani CNIC (Computerised National Identity Card) is the primary accepted document. You may also be asked for a proof of address — a recent utility bill or bank statement is typically sufficient. Documents must be legible, unexpired and in your legal name as registered on the account.

Yes. You must be at least 18 years old to register and use 92par — or the higher minimum age required by the applicable license jurisdiction if that is greater. Age is verified during the KYC process. Any account found to belong to a minor is closed immediately and the balance forfeited in line with our Terms & Conditions. Please be aware that being 18 does not alone make gambling lawful in Pakistan; users must understand local law.

No. Each player is permitted one active account only. Duplicate accounts — whether created intentionally to claim multiple welcome bonuses or for any other reason — are a breach of our Terms & Conditions. If duplicate accounts are detected, they will be merged or closed, and any bonuses obtained through the duplicate may be voided. If you have forgotten your login details, use the password reset feature rather than creating a new account.

Click the "Forgot Password?" link on the login page and enter the email address registered to your account. A secure password reset link will be sent to that email — check your spam folder if it does not arrive within a few minutes. The link expires after 30 minutes for security reasons. If you no longer have access to your registered email, contact our 24/7 live support team who can assist with account recovery after identity verification.

You may request permanent account closure at any time by contacting our support team via live chat or email. Before closure, any verified real-money balance will be withdrawn to your registered payment method. Please note that if you are seeking closure due to problem gambling concerns, our team will first offer self-exclusion options which may better serve your situation — closure differs from self-exclusion in some important ways around re-registration.

92par supports a range of payment options familiar to Pakistani users, including bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet and digital payment references including Easypaisa, JazzCash and Raast. Please note that payment provider names are listed as context only — 92par does not claim these providers endorse or formally support gambling transactions. Always check current availability on the deposit page.

Withdrawal processing times vary by method. Most e-wallet and mobile wallet withdrawals are processed within 24 hours once approved. Bank transfers to HBL, UBL, Meezan Bank, Bank Alfalah or other Pakistani banks typically take 1–3 business days depending on the receiving institution's processing schedule. All withdrawals are subject to a standard security review. Fully verified accounts experience faster processing as identity checks are already complete.

92par does not charge platform-side fees on standard deposits or withdrawals. However, your bank or payment provider may apply their own transaction or conversion charges — this is outside 92par's control. We recommend checking with your bank or mobile wallet provider beforehand. Currency conversion fees may also apply if your payment method operates in a currency other than PKR. The final amount credited is shown before you confirm.

Withdrawals may be held pending security or KYC review if your account identity verification is incomplete, if the withdrawal amount exceeds your tier limit, or if unusual activity has been flagged on the account. This is standard practice to protect players against fraud and money laundering. If your withdrawal has been delayed beyond the stated processing window, contact our support team with your withdrawal reference number for a status update.

92par's casino section includes video slots from leading software providers, classic table games such as roulette, blackjack and baccarat, and a live casino lobby where real dealers host games streamed in real time. Slot titles range from simple three-reel classics to feature-rich video slots with bonus rounds and progressive jackpots. The live casino is particularly popular for players who want an authentic casino atmosphere from home.

Yes. Esports is a growing category on 92par, covering major titles including CS2, Dota 2, League of Legends and Valorant. Markets include match winners, map handicaps and tournament outright winners. With competitive gaming growing rapidly in Pakistan — particularly in cities like Lahore and Karachi — esports betting is an increasingly popular alternative to traditional sports markets on the platform.

In-play betting — also called live betting — allows you to place wagers on a match or game while it is actively in progress. Odds update dynamically based on the current state of play. For cricket, this means you can bet on who scores the next boundary, the outcome of the next over, or the match result as the situation shifts. In-play markets move quickly, so decisions need to be made promptly before markets are suspended ahead of key moments.

92par is fully optimised for mobile browsers on both Android and iOS devices. The mobile experience covers the complete range of sports betting, casino games and account management functions — no functionality is locked to desktop only. A dedicated app may also be available; check the homepage for the latest download information. Mobile play is popular for PSL and T20 matches where players want to follow live action and bet simultaneously.

A wagering requirement specifies how many times you must bet through your bonus amount before the resulting winnings can be withdrawn. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place a total of PKR 100,000 in qualifying bets before withdrawal is permitted. Different games contribute differently — slots typically count 100% while table games may count less. Your progress is tracked in the My Bonuses section of your account.

Yes. 92par runs regular promotions for existing players including reload bonuses on subsequent deposits, free spins on featured slot titles, cashback on net losses over a defined period, and seasonal sports promotions tied to major events such as PSL season, ICC World Cup tournaments and international football fixtures. Players who have opted in to marketing communications will be notified of new offers by email.

No. Bonus funds and winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met within the specified validity period. Attempting a withdrawal before this point will result in the bonus and associated winnings being forfeited. Your real-money deposit balance is separate from your bonus balance — real money deposits that have not been used in bonus play can typically be withdrawn at any time, subject to standard verification checks.

92par provides a comprehensive responsible gambling toolkit available to all players at no charge. Tools include daily, weekly and monthly deposit limits; loss limits; session time limits with automatic logout; reality check pop-ups at intervals you select; cooling-off periods of up to one month; and self-exclusion for periods of 6 months up to indefinite. All tools are accessible from the Responsible Gambling section of your account settings. Visit our dedicated Responsible Gambling page for full details.